Coverage Matched to Risk
Support levels range from business-hours help to extended coverage for critical systems, so you pay for the protection each database actually needs and nothing more.
Database Solutions
Database Support Services
Senior Database Help When Your Team Hits a Wall
Database support gives in-house IT and DBA teams a senior escalation point for the problems they cannot solve alone. We troubleshoot incidents, performance issues, failed changes, and configuration questions across major database platforms under one agreement.
What We Deliver
Where We Make the Difference
Your team runs the databases day to day, and most of the time that works. The trouble comes with the rare, serious problem: corruption, a failed failover, or a query that suddenly takes minutes. Our support engineers step in, fix it alongside your team, and leave you better prepared for next time.
Clear Escalation Terms
Response expectations, severity levels, and escalation contacts are written into the agreement, so everyone knows exactly what happens when a critical incident is raised.
One Contract, Many Platforms
SQL Server, Oracle, PostgreSQL, MySQL, MongoDB, and managed cloud databases are covered under a single agreement, which simplifies vendor management and billing.
Every Fix Documented
Each incident ends with a written resolution and root cause, building a knowledge base for your environment that helps your team handle similar issues next time.
Our Approach
How We Deliver Database Support Services
Step 1: Set the Scope
We agree which databases and activities are covered, the severity definitions, the escalation contacts, and how we will communicate before support begins.
Step 2: Learn Your Environment
We document your architecture, set up the access we need, and write runbooks for likely issues, so the first call is not our first look at your systems.
Step 3: Resolve and Explain
Each incident moves through acknowledgment, triage, investigation, resolution, and root cause analysis, with your stakeholders kept informed at every stage.
Step 4: Prevent the Repeat
Periodic reviews look at incident patterns and recurring issues, then recommend permanent fixes so the same problem does not keep coming back.
How is support different from Remote DBA?
Support is reactive: your team runs the databases and brings us in when something goes wrong or needs a second opinion. Remote DBA is proactive, with our team owning routine administration.
What response times do you commit to?
Response expectations are agreed for each severity level and written into your support agreement. We set them based on how critical your systems are rather than quoting one figure for everyone.
Can we use support for planned work, like an upgrade review?
Yes, within the scope of the agreement. Support time can also go toward second opinions on upgrade plans, configuration changes, and design questions, not only incidents.
Do you need access to our systems before an incident?
Yes. Setting up access and documenting your environment during onboarding means we can start diagnosing right away instead of losing time on logistics while an incident is underway.
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