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SAP CX - Customer Experience

SAP CX - Customer Experience

“Guarantee meaningful interactions with your customers by integrating consultative expertise, technological solutions, and skilled teams to improve customer experiences and cut expenses.”

SAP Customer Experience (CX) offers an innovative suite that revolutionizes customer engagement for businesses. It integrates various customer interaction points to provide a seamless, personalized journey across sales, marketing, commerce, and service. This approach deepens customer understanding and enhances responsiveness.

  • Central to this suite is the SAP Commerce Cloud, a robust B2B and B2C e-commerce solution that drives business growth and expands digital presence. It facilitates needs-based innovation and leverages company-wide data to boost revenue and customer satisfaction. The platform excels in creating personalized interactions through efficient management of catalogs, products, and configurations, catering to complex needs of large enterprises in B2B, B2C, and B2B2C markets.
  • SAP CX harnesses real-time data analytics for insightful decision-making and targeted strategies, enhancing marketing effectiveness, sales efficiency, and customer service quality. It’s a solution that adapts to the digital landscape, ensuring businesses maintain a competitive edge.
  • The SAP Commerce Cloud stands out with its industry-specific technologies. It functions as a standalone module or integrates seamlessly with SAP Marketing Cloud, Sales Cloud, or Analytics Cloud, creating synergies for maximum impact. This transformational approach focuses on three key areas: establishing an omnichannel business, delivering contextual customer experiences, and unifying customer processes. By aligning with these principles, SAP CX ensures that businesses not only meet but exceed evolving customer expectations, scaling and evolving as business needs grow.

BENEFITS OF SAP COMMERCE CLOUD

  • B2B and B2C solution
  • Order management in seconds
  • Integration
  • Cloud platformoptions
  • Customer experience management
  • Real-time customer support
  • Product content management

SAPCOMMERCECLOUDMODULES

  • SAP CC Catalog Management
  • SAP CC Order Management
  • SAP CC Marketing Management
  • SAP CC Customer Service Management